GET YOUR QUICK ANSWERS
1. What is the product range of Kukel products?
i) Kukel instantaneous heat faucet ( Pioneer of the World, Patented Products) Only need to connect to water supply pipe and a plug ( 2,800W /3,950W). (Suitable for sinks in kitchen and bathroom)
ii) Kukel instantaneous hot shower ( Pioneer of the World, Patented Products)
Only need to connect to water supply pipe and a single phase electricity supply (Max:8,500W)
iii)Kukel instantaneous water heater ( Pioneer of the World, Patented Products)
Only need to connect to water supply pipe with a single phase electricity supply (Max: 8,500W) (advised to
connect with short distance hot water pipe)
iv) Kukel instantaneous mini water heater ( Pioneer of the World, Patented Products)
Only need to connect to water supply pipe, a plug, and existing faucet at home. (Suitable for sinks in kitchen
v) Kukel instantaneous water heater (traditional model Kul-J10) ( Pioneer of the World, Patented Products)
2. Do Kukel products use single phrase or three phrase electricity?
Kukel products use single phrase electricity — 220 Voltage. Therefore, products are suitable for all household. Unless the customer needs a product with a power of more than 8500W and has three-phase power backup, we can also provide a higher power 330V (18000W) product.
3. Unlike gas water heater, hot water flow rate is comparatively low; can the customers heighten the flow rate?
For all of the instantaneous water heating equipment, the water temperature depends on water flow rate; therefore, when the flow rate is too high, it will has a negative effect on the temperature increasing rate. Above all, eco-friendly is the main theme for Kukel products, since Kukel products are developed with single phrase electricity supply with low power, customers are not advised to use high water flow, aiming to attain a balance between eco-friendly and comfort.
4. Some of Kukel products don’t have control panel, how can the customers control the water temperature?
The temperature of the hot water is inversely proportional to the water flow rate. By switching on the faucet handle more or less you can adjust the desired water temperature. Less Flow = (Water Temperature Increase) ,More Flow = (Water Temperature Decrease) This principle is application to all instantaneous water heating products. Water temperature can also be adjusted by mixing hot and cold water. Beside Kukel instantaneous mini water heater and Kukel instantaneous heat faucet, all other products have control panel, where you can adjust the water temperature at ease.
5. Price for Kukel products can be expensive, why would it still be a valued deal and what are the advantages?
Price for Kukel products is very reasonable as all products contain a water heater. For example, a standard water faucet (no in-build heater) has a huge price range from few hundred dollars to over ten thousand dollars. For Kukel instantaneous heat faucet, they are all made of copper and ‘unbreakable’ porcelain, making them durable and long lasting; and the designs are comparable to world-leading designs. With porcelain energy heating technology, all you need is a standard electric plug, a cold water pipe, then our products can be installed at ease, also, hot water is available and only starts consuming electricity once you turn on the tap. Kukel eco-friendly, instantaneous heating technology is incomparable with other water faucets; moreover, Kukel is continually researching and investigating with the latest technologies, giving a definite advantage over other competitors. With porcelain energy heating technology, Kukel is the only one worldwide.
6. Does retail price include installation fee?
It doesn’t include installation fee. Installation fee is comparable to other traditional water heating products, please consult your qualified installers for actual fee.
7. Product Warranty?
Under normal circumstance, if the product cannot work within 1 month of purchasing date, and finds no physical damages. Kukel will replace the product for free. Under normal circumstance, the warranty of electric components is 1 year and the warranty of Heating Element is 2 years.
8. Will there be electricity Leakage or explosion? Any evidence?
Kukel porcelain energy heating element is an insulator, and does not contain metal components, in case the heating element is broken, electric leakage will not occur. Unlike traditional storage tye water heater or gas water heater, Kukel water heater should not have the risk of explosion.
9. How to save electricity & water?
No water storage is needed for heating water, which reduces water waste. Once Kukel product is connected to water and electric supply, hot water will come out instantaneously and electricity is only used when hot water is needed. The greatest advantage for Kukel product is that it has changed the traditional way of water heating method! There is no longer a need to connect hot water pipe, which prevent wasting water inside the pipe and the energy wasted when the water is cooling down. There is no more need for water tank, to keep water warm, nor to wait for water to boil.
The traditional water heating technology is unable to produce such a small water heater; this is the invention of Kukel! For Kukel instantaneous hot shower, the water temperature can be adjusted according to the seasonal change from 1,300 W to 8,500 W with 5 power gears to choose from, so electric usage will truly depend on water temperature required. This significantly differs to tradition water heater, where the power and electricity required are standardised to a high level.
Kukel products have been graded with water saving label by Hong Kong Water Supplies Department. Kukel instantaneous hot shower is graded as Level 1, which Kukel instantaneous heat faucet is graded as Level 2.
10. Why Kukel products don’t have energy labels?
With our porcelain energy heating technology, heat energy conversion ratio is over 98%. Nowadays, storage-type of water heaters with level 1 energy labels only have heat energy conversion ratio of 75 – 90%, which is even lower than Kukel products, that means our products save even more energy!
11.What are the drawbacks of Kukel products?
Flow rate of Kukel products is less compared with other gas heaters, but the cost for energy consumption is lower. The feature of Kukel product is Eco-friendly, water saving & electricity saving. Therefore, it is hard to make a comparison between Kukel products and other gas heaters. All in all, hot water flow rate of Kukel product is within an acceptable range.
12. Can we use Kukel water heater to connect different tap appliances e.g., bathroom’s tap & Kitchen’s tap?
We don’t advise for multiple connections. Considering that the power consumption of Kukel product is low, multiple connections will affect the stability of Kukel water heater. The aim of Kukel is Eco-friendly, so we don’t suggest using hot water pipe to connect different taps, which does not only waste water, but also waste energy.
13. Wouldn’t it be expensive if each tap/shower at home installs Kukel products?
The cost may be higher than traditional water heaters, but it can reduce installation fee of hot water pipe. It can also save the fees for electricity, gas and water. These costs will be offset eventually.
14. How long is the product life cycle of Kukel products?
The test report shows that the heating element has no failure after heating over 10000 hours. If the daily use is 1 – 2 hours, product life cycle should be over 10 years. As porcelain is a very hard and stable substance, our products are very stable under normal circumstances.
15. Other merits of Kukel products?
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